Privacy
Privacy Policy
Effective Date: 18 September 2025
This privacy policy explains how Cellphone Rocks ("we", "us", "our") collects, uses, and protects the personal data of our users ("you"). This policy applies to the website cellphone.rocks and the services we provide. Your use of our service is also subject to our Terms and Conditions.
1. What Information We Collect and Why
We collect only the data necessary to provide and manage your service. The legal basis for processing this data is the performance of our contract with you.
Account & Service Data:
- Your Mobile Number: To connect calls to you and send essential service communications (e.g., low balance alerts). You cannot opt out of these essential messages while you have an active account.
- Your Postcode or Area Code: To provide you with a local landline number.
- Call Data Records (CDRs): This includes the caller's number, the date, time, and duration of calls. We use this information strictly for billing purposes.
Payment Data:
We do not collect or store your credit or debit card details. All payments are processed securely by our third-party payment processor, Stripe. Your use of our service signifies your acceptance of Stripe's Terms and Privacy Policy.
Website & Communications Data:
- Contact Information: When you contact us via our contact form or email, we use the information you provide to respond to your query.
- Website Analytics Data: We collect anonymous data about how visitors use our website to help us improve the user experience. This is detailed in the Cookies section below.
2. Cookies and Tracking Technologies
Cookies are small files saved to your device that track and store information about your interactions with our website. We use them to provide a better, more tailored experience.
- Essential Cookies: These are required for the basic functionality of your account and our website.
- Analytics & Advertising Cookies: We use tracking software to monitor visitors and understand how our website is used. This helps us improve our service and measure the effectiveness of our advertising campaigns. This software does NOT collect personal information like your name or email address. Our providers include:
- Google Ads
- Microsoft (Bing) Ads
Upon your first visit, our cookie control system will allow you to accept or decline the use of non-essential cookies. You can also manage cookie settings in your browser.
3. Data Security and Retention
We take your privacy seriously and store your personal information securely.
- Data Retention: We retain your account and call data for three months after your account is closed, after which it is permanently deleted. Any billing queries must be raised within this period.
- Fraud Prevention: In cases where an account is used for fraudulent activity (including non-payment), we will retain the associated mobile number indefinitely to prevent future abuse.
4. Your Data Protection Rights
Under UK GDPR, you have rights over your personal data:
- The right to be informed: To know how we use your data (as outlined in this policy).
- The right of access: To view and download the personal data we hold for you, which is available on your main account page after logging in.
- The right to rectification: To correct any inaccurate data we hold about you.
- The right to erasure: To request that we delete your data after you close your account.
To exercise any of these rights, please contact us using the details below.
5. Third Parties and External Links
We will not sell or lease your personal information to third parties. We only share data with essential partners like Stripe for payment processing and with law enforcement agencies in response to a lawful request.
Our website may contain links to external sites. We are not responsible for the content or privacy practices of these other sites. We advise you to exercise caution and review the privacy policy of any external site you visit.
6. Contact Us & Data Controller Information
The data controller responsible for your information is:
Individual Entrepreneur BEN ST VAUGHAN
Identification Number: 105419958
10a, 31 Giorgi Atoneli Street
Tbilisi, Georgia, 00114
For any questions about this privacy policy or your data, please contact our Data Protection Officer:
Email: info@cellphone.rocks